This is an open discussion and the comments do not represent the views of MSE. Here's his off the cuff answer, Furious Tesco shoppers have complained after card payments made at some of the retailer's petrol stations were taken months after they were made. Transport for London also accepts Apple Pay in the same way as contactless payment cards,[28] the fares would be the same as those charged on a debit or credit card and customers would benefit from the same daily capping. For all the latest deals, guides and loopholes - join the 12m who get it. It’s a great alternative to Oyster and paper tickets, and you don’t need to top up in advance. I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? Claim for multiple incomplete journeys. You can use your WeSwap card’s contactless feature for Transport For London (TFL) but, as it’s a prepaid card, it behaves slightly differently to regular debit and credit cards. 'Severely mentally impaired' council tax discount, Travel insurance for pre-existing conditions. If all else fails, you could technically take your claim to court. To request a refund you will need the: Number plate (Vehicle Registration Mark) Receipt number and charge start date for the charge you want refunded; There is a £10 administration charge to process a refund whatever the amount. If you don't have an account, you can sign in as a guest. If you prefer to apply by phone the process is similar. We'll be in London early June from Saturday-Saturday, then again from Thursday to Sunday (a trip to Paris via Eurostar is in the middle.) Martin Lewis: I averaged 24,300 steps a day (burning 3,910 calories) in 2020 – here's how... 10-piece Lottie London cruelty-free make-up bundle for £19 all-in (£50ish bought separately), Meerkat trick: Spend £2ish to get 2for1 at cinemas AND restaurants for a year, 20 tricks to access 1,000s of free e-books & audiobooks, NHS and care worker staff freebies & discounts, 12 FREE ways to learn something new at home. For example, imagine you travelled from Victoria to Angel at peak time, but couldn’t swipe out. I have a problem with my Oyster card, mobile device or contactless payment card or … [29][30][31][32] Android Pay Editor-in-Chief, Marcus Herbert, If you're a regular commuter, you'll know travelling on the London Underground is often fraught…, Got an Oyster card or use Transport for London (TfL)? Posts may be deleted and repeat offenders blocked at our discretion. "I'm sure this has happened to a lot of people who may not even be aware of it.". Can I use my contactless Barclays debit card, Barclaycard or Barclaycard PayTag on the Transport for London (TfL) network as soon as I get it? You shouldn’t notice any difference and the link will never negatively impact the product. If you've claimed a refund but TfL won't pay up, your only option is to file a complaint. Consequently, TfL is now one of Europe's largest contactless merchants, with around 1 in 10 contactless transactions in the UK taking place on the TfL network. - MSE Damon, I found two incomplete journeys from April and May on my contactless card, I couldn’t believe I missed them! Fares and daily caps in London Zones 1-9 are the same as with Oyster PAYG. Statements will show Transport for London transactions as 'TfL.gov.uk/CP' or 'TfL Travel' followed by the type of transaction eg 'Charge/Refund'. Caps limit how much you pay for all your journeys in one day or week. Top up online, see your journey and payment history and apply for refunds This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If you can’t find the information you need online, please use the contact form to send a query or call us on 03000 035 035. Since then, TfL has become the most popular Apple Pay merchant following the UK launch. "I'd lost hundreds of pounds to this, and have incurred interest charges from my bank as I'd been using my overdraft – I could have avoided this if I hadn't been paying such high fares every month. If you board a train using pay as you go and delays to that service have been announced, you may not be able to claim compensation for this delay. journey. If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. Shows which top cards and loans you're most likely to get. You will know if you have contactless payments by a symbol on your card that looks like sound waves. Martin Lewis: Payment holidays coming to an end – but should you take one? To claim your delayed journey refunds you need to have an online TfL account which links up to your Oyster and/or Contactless Payment cards. Our Broadband Unbundled tool finds the cheapest broadband, phone and TV. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong. Martin Lewis is a registered trade mark belonging to Martin S Lewis. Here's how to quickly check and get a refund online: First sign into your account (or create one for free) on the TfL website to check your journey history. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong. Routes, maps, plan a journey, tickets sales, realtime traffic and travel updates. How much should you be saving for your kids to go to uni? Transport for London will, in certain circumstances, refund you for delays automatically. Alternatively, you can provide your bank details and get the refund paid into your account. You'll get the difference between the fare you should have paid for your journey and the maximum fare you were charged. But it sees forgetting to touch in as fare evasion. Please contact fbteam@moneysavingexpert.com if you wish to report any comments. This includes a defective train, faulty track or overrunning engineering work. You can use it on the Underground, Overground, TfL Rail, Docklands Light Railway, buses, trams and most National Rail services in London*. Don't miss out, The coronavirus outbreak is causing major travel disruption around the globe, Travellers arriving into the UK from the vast majority of international destinations - including those returning to the UK - will be required to show a negative coronavirus test result from next week to help protect against new strains of coronavirus, Holidaymakers who apply for a European Health Insurance Card (EHIC) to get free or discounted medical care while within the EU will now be given a UK Global Health Insurance Card (GHIC), A major new survey by MoneySavingExpert.com has revealed which travel firms are least likely to have paid out full refunds for trips cancelled due to coronavirus. Since then, TfL has become the most popular Apple Pay merchant following the UK launch. So if you have a contactless card which is also registered to a mobile or smart watch (for example, if you use Apple Pay, Google Pay, Samsung Pay or others), don't assume you can use either the card or your mobile phone/smart watch to tap in and out. London TravelWatch doesn't have the power to force TfL to do anything it doesn't want to though. Email: brokenlink@moneysavingexpert.com, Tools for different credit card types & purchases, Resolver - the automated complaints system. TfL also have a number of deposit boxes around, where you can post the card, with the funds being donated to charity. Call: 0343 222 1234 (Charges may apply) Related content. Martin Lewis VIDEO: Should you pay off your Plan 1 student loan? Martin Lewis gives his views on whether the higher value M&S voucher is worth it give it's often a pricier store. We often link to other websites, but we can't be responsible for their content. Download TfL Oyster and contactless and enjoy it on your iPhone, iPad, and iPod touch. If you use an Oyster card or contactless payment on most Transport for London (TfL) services - including the tube, Docklands Light Railway, London Overground, Thames Clippers River Bus and National Rail services within London - you must touch in and out. If you’re claiming a TfL refund you'll need to provide your Oyster or Oyster photo card number and/or your contactless payment card number. How much should you be saving for your kids to go to uni? That's fraud. If you go through it, it can sometimes result in a payment or benefit to the site. You can create a Contactless and Oyster account on the Transport for London (TfL) website so you can get a statement of the journeys travelled and the cost involved. If you used an Oyster, you can get it refunded to that card - you'll have to pick a station, and then you actually get the refund when you next touch in at that station and make a journey. Never happens to me. If not, you'll be charged the maximum fare, usually up to £8.40 at peak times but even more for a some stations (see a full list of maximum fares). TFL should be proactive and refund customers - not wait for them to notice. Please contact TfL on 0343 222 1234. [9] In 2016, TfL licensed their contactless payment system to Cubic , the original developers of the Oyster card, allowing the technology to be sold to other transport providers worldwide. TfL says it sometimes gives out automatic refunds, because it can predict where you should have flashed your card but couldn’t. Claim a year's worth of tax relief. Our Broadband Unbundled tool finds the cheapest broadband, phone and TV. A: Heathrow: Yes - all modes Yes on Heathrow Express, but at Premium fare Yes on Underground (Piccadilly Line). [29][30][31][32] Android Pay Spotted out of date info/broken links? The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it? Grab the latest deals, guides, tips 'n' tricks directly from Martin and the MSE team. M&S topping up £15 school meal vouchers to £20 for low income families in England - is it worth it? The fare costs the same as on Oyster cards. If you're not, under 'My contactless cards' or 'My Oyster cards' select the relevant card/account, then 'Journey & payment history', then the 'Journey history' tab. Then just tap your iPhone or Apple Watch on the yellow card reader and go. For all the latest deals, guides and loopholes simply sign up today - it’s spam free! The Government is providing parents of some children in England who qualify for free school meals with £15 food vouchers which can be used at multiple supermarkets, however M&S is topping up the vouchers for its stores to £20, covering the cost of the extra £5 itself. Link your Oyster, contactless card or the card you use for contactless mobile payment, eg, via Apple Pay, to your TfL account if you haven't already. We recommend that you set up a TfL online account and register your Contactless Mobile account. Unique tool uses probability to estimate winnings. But while most passengers are aware you need to use the same Oyster or contactless card to tap in and out at the beginning and end of tube, overground, DLR and TfL Rail journeys, a lesser-known rule means you also need to use the same device – not just the same card. Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. TfL often refunds for honest mistakes if you forget to touch out. REFUND – Receive your entire order amount minus non-refundable convenience fees refunded back to your original method (exclusions apply, click here for details). If you're worried about work during the coronavirus crisis, this guide looks at your rights as an employee including who's eligible to be furloughed. Please contact TfL on 0343 222 1234 . 3157344) is MoneySupermarket House, St. David's Park, Ewloe, Chester, CH5 3UZ. 'I was charged £700 extra using contactless on the tube' – don't be caught out. The Government is providing parents of some children in England who qualify for free school meals with £15 food vouchers which can be used at multiple supermarkets, however M&S is topping up the vouchers for its stores to £20, covering the cost of the extra £5 itself. Think carefully about whether you want the hassle of this though, and whether it's worth it – it's far better to use this as a last-resort threat. Claim a refund by phone. Our Connect form will ask you if you already have an account and if not, you will be redirected to TfL to create an online account. We tried out New Zealand Visa 'contactless' cards yesterday (30 January 2018) on the Oyster Card reader at a tube station and they did NOT work. You'll get the value of a single fare for the distance you travelled. To claim for further incomplete journeys without waiting, call TfL customer services on 0343 222 1234 (it costs the same as calling a regular 020 number). Call TfL customer services on 0343 222 1234, which costs the same as calling a normal 020 number. I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? Find cheap pick-up only items near you - they often attract fewer bids. If your complaint still isn't resolved after that, you can escalate it to the independent watchdog London TravelWatch, which can ask TfL to resolve your case. TfL got back to me within 3 days and refunded £72. During the quarter, we recorded approximately $1 million after tax or $0.01 of EPS related to interest expense on FIN 48. Here's his off the cuff answer, Furious Tesco shoppers have complained after card payments made at some of the retailer's petrol stations were taken months after they were made. You'll need to contact the operator of your other contactless card to organise a separate refund. TfL will credit the money to your online account for successful claims, which can be used to top up your Oyster card or can be refunded directly onto your contactless card. Brilliant. In you case I would suggest you start with £15 per card. We aim to look at all available products. Alternatively, you can complain directly to TfL using its online form. If you were delayed or want a refund on your contactless card, you can sign in to your account. Whether you travelled using an Oyster card, contactless card or paper ticket, you can ask TfL for a refund. The above system uses TfL's incomplete journey form, which you can only use three times every calendar month. Tesco customers furious as fuel station payments taken months late, MSE launches 'Academoney' financial education course with the Open University, Martin Lewis: What happened to my pledge to give £10m to charity – 2021 update, Martin Lewis: Working from home due to coronavirus, even for a day? Martin Lewis is a registered trade mark belonging to Martin S Lewis. There's full help on how to pay for your journey with a contactless card or mobile on the TfL website, but in brief: A TfL spokesperson said: "As we have made clear since the introduction of contactless payments on our transport network in December 2012, you must touch in and out with the same device in order to ensure you are charged the correct fare. MoneySavingExpert.com Limited is an appointed representative of MoneySupermarket.com Financial Group Limited. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Contactless payment cards can be used to travel on most National Rail services in London, as well as bus, Tube, tram, DLR, London Overground and TfL Rail. We often link to other websites, but we can't be responsible for their content. Currently contactless can be used to pay for travel on the following public transport options in London: bus, tube, tram, DLR, London Overground, TfL Rail, Emirates Air Line, River Bus, and the majority of National Rail services inside London. Ask for a refund, explaining what went wrong and where you should have touched in or out. Finds your cheapest energy & monitors to let you know when to switch again. Find out more about pay as you go fares. For example, Grace's TfL records show she paid £16 for a single off-peak journey between Piccadilly Circus and Southwark, which would usually cost £2.40. ... you won't be able to apply for a refund if you are charged a maximum fare. Hold your phone over the reader, just as you did when you paid. "While these rules have been in place for years, as mobile and contactless payments become more common it's clearly catching some out - and if this happens you could pay £100s extra.". Have been using contactless for years. Please read the Full Terms & Conditions, Privacy Policy, Cookies Policy, How this site is financed and MSE's Editorial Code. TfL would charge the maximum fare of £8.40, but the correct fare was actually £2.40 - so you could claim back £6. Want to claim for a tube delay or get credit from an old Oyster? Those who want a refund can do so at selected Tube station ticket machines, visitor information centres, or by calling TfL's customer service team. This article goes through how you can obtain a copy of the statement to attach to your claim for reimbursement of your underground journeys in EASY. Rather than request a low value refund, it may be better to amend the charge to another vehicle or date. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. Mortgages, credit cards, loans, payday loans, car finance and more. Contactless payment was introduced on buses in 2012, allowing travellers to pay on bank cards without a Pin. Transport for London (TfL) was the world's first public transport provider to enable contactless payments using bank cards. Finds your cheapest energy & monitors to let you know when to switch again. A refund on the journeys where there is a delay of at least 15 minutes in the case of Underground and DLR journeys can be claimed. There is a new company that has made a promise to do all the hard work for you in this situation, its name is Reclaim. Always remember to touch in and out. MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Claimed for an incomplete journey overcharge? The fare costs the same as on Oyster cards. I got an 'automatic refund' for an incomplete journey - what's this? In 2018, Transport for London charged passengers a total of £60 million after they failed to tap their card and ended up paying the maximum fare - on average, there were more than 30,000 such 'incomplete journeys' every day that year (the last for which complete figures are available). 30,000 have enrolled in the free MSE Academoney, 108Mb Virgin fibre b'band & line '£18.40/mth', Cheapest-ever iPhone 11 contract we've seen. The process is like this: If you tap in again within 5 days, the first £10 will be released and a new £10 will be blocked for 5 days. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. Please contact TfL … Because Grace tapped in and out on different devices, she was recorded as having made two separate journeys – "Piccadilly Circus to unknown" and "unknown to Southwark". TfL’s Oyster section has information on how you can get a refund of your deposit and unused Pay As You Go (PAYG) credit if you no longer need it. [9] Its stance of putting consumers first is protected and enshrined in the legally binding MSE Editorial Code. For all the latest deals, guides and loopholes simply sign up today - it’s spam free! MoneySavingExpert.com founder, Martin Lewis, was asked by viewer Alex on his live ITV show on 7 January 2021 whether you should invest in Bitcoin given the cryptocurrency's value has recently soared to near record highs of almost £30,000. TFL said there have been no technical issues since its contactless payment system launched, and refund requests for charges made to the wrong card have averaged less than three per day, out of around 4 million daily bus journeys paid for on Oyster. Keep contactless cards, Oyster cards and mobile devices separate to avoid paying twice due to 'card clash'. Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. Yet there's a quick way to get up to a year's charges refunded, and some have got back £70+. Is the use of Oyster for travel with TfL being phased out? The agent did agree to refund me £10 for the trouble their mistakes caused me. TFL should warn customers of other contactless payment problems - not just the danger of card clash (touching more than one card near the reader may result in multiple charges). Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. "Cards loaded onto a mobile device are treated as a separate device to the associated contactless card and therefore you need to ensure you only use one or the other to complete your journey.". This gives you access to added benefits, plus you'll be able to see up to 12 months of journey and payment history. Grace said: "At first TfL told me it was my responsibility to read the terms and conditions, but in the end they were very helpful in getting my account refunded. As contactless pay as you go is based on single fares, it may not always be the cheapest way to pay for a journey. Under privacy and data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. ‎Manage your adult Oyster and contactless cards on the move with the app. Contactless and Oyster account Sign in. Use your TfL account to check if you're owed refunds. For more help on how to get money back if you've overpaid for London travel, see our Oyster card refunds guide. Create an account. You should go to your TfL online account or call TfL Customer Services. TfL says that if you keep your contactless debit or credit card and Oyster card together – for instance in a wallet or holder ... "We have given these customers a full refund. Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. ... You may be eligible for a refund. • Top up pay as you go credit • Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes • View your Oyster card and contactless journey history • Check contactless payments • … Martin Lewis VIDEO: Should you pay off your Plan 1 student loan? The registered office address of both MoneySupermarket.com Group PLC and MoneySupermarket.com Financial Group Limited (registered in England No. She's now managed to get a refund, but this is far from guaranteed – see Grace's full story below. If you use different devices – even if it's the same card – you could be charged two maximum fares. Otherwise we could have returned the Oyster cards we purchased a while back for full refund. Although it wasn't that long ago that the only way to get a refund over £10 was by cheque in sterling . Shows which top cards and loans you're most likely to get. If you think it calculated the wrong amount, contact TfL. Its system can remember the symmetry of favourite journeys, for example between your home and work, and from that work out where it thinks you meant to tap out. You can also apple for a refund online through the TfL website. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Will you ask TfL to make it easier for people who touch in with the wrong contactless card to obtain refunds online, including being able to cancel journeys begun with the wrong card, or ‘port’ them across to another registered card once completed so that daily caps still apply? If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. Service delay refund claims The report shows the total number of claims we have received by month since January 2013, as well as the total value of refunds and the average refund value per customer. TfL automatically takes this charge even if it wasn't your fault, eg, because of power cuts, broken machines or station evacuations. 2.13 You are not allowed to break your journey when using your contactless payment card to pay as you go except where you are required to exit a station and enter a different station when changing between trains. If you were delayed or want a refund on your contactless card, you can sign in to your account. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. I asked for a refund and TfL refunded me £10 the next day. … Steve Nowottny, news and features editor at MoneySavingExpert.com, said: "Think of it as the 'tap-dancing' warning - whatever you do, don't start tapping willy-nilly with different devices when you're travelling around London. Find out more, and register, at contactless.tfl.gov.uk. She told MoneySavingExpert.com she first noticed the unusually high charges when she set up an online TfL account and checked the records for her debit card. Grab the latest deals, guides, tips 'n' tricks directly from Martin and the MSE team. Barclaycard is a trading name of Barclays Bank UK PLC. Q: Can I use an Oyster card to/from airports? You no longer need to authenticate your payment with Face ID or Touch ID. Contactless on Transport for London expandable section. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. That doesn't mean you can't claim a refund if you're convinced it was TfL's fault (broken machine etc), and we haven't heard of TfL retrospectively charging penalty fares, but it's worth being aware before you claim. 05 May 2014 - KTN Video: Shs120M In Intial Public Offer Refunds From Safaricom Held With Agencies Involved In The Offer; 05 May 2014 - KTN Video: Six People Confirmed Dead From Embu After Consuming Illicit Brew; 05 May 2014 - KTN Video: It Is An Extended Weekend For Beer Lovers In Embu They Scrambled For Beer If you use Apple Pay or another mobile payment system on the underground or trains in London, never tap in and out on different devices - even if you're paying on the same card. While contactless card users will see the refund on their next card statement or TfL will cut the price of their next journey. MoneySupermarket.com Financial Group Limited is authorised and regulated by the Financial Conduct Authority (FRN: 303190). M&S topping up £15 school meal vouchers to £20 for low income families in England - is it worth it? Turbo boost your credit chances and get your free Experian credit report. Download TfL Oyster and contactless and enjoy it on your iPhone, iPad and iPod touch. All Refunds/Exchanges must be completed before posted showtimes. TfL charges passengers the maximum possible fare for incomplete journeys, as it can't see where your journey started or ended, so can't work out how much you should have paid. Information about fares for all TfL services. If you used a contactless card or contactless mobile payment, the refund will either be applied to outstanding travel charges or, if you haven't got any of those, it will be credited to your contactless card or the card you use to make contactless mobile payments. Automatic refunds are marked in your online journey history. Bank of Scotland plc. If you don't get … In the London zone, Oyster Pay As You Go or a contactless payment card may offer the lowest fare. If you don't register your Contactless Mobile account, … Find out more about pay as you go fares. Always remember to touch in and out. Fare capping. Martin Lewis: I averaged 24,300 steps a day (burning 3,910 calories) in 2020 – here's how... 10-piece Lottie London cruelty-free make-up bundle for £19 all-in (£50ish bought separately), Meerkat trick: Spend £2ish to get 2for1 at cinemas AND restaurants for a year, 20 tricks to access 1,000s of free e-books & audiobooks, NHS and care worker staff freebies & discounts, 12 FREE ways to learn something new at home. Find out how much income you keep and how much the taxman takes. Since customers have been able to do self service refunds at the machines, these have always been given back in money, irrespective of the original payment method. (If you used Resolver, it'll prompt you to do this, and help.) One MoneySaver, Grace Savage, recently discovered she'd ran up a whopping £707 in overpayments after travelling for a year while being unaware of the rules. We think it's important you understand the strengths and limitations of the site. Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. Using contactless cards or devices with alternative bus … With Oyster, you can go back eight weeks. MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Editor-in-Chief, Marcus Herbert. Click a journey with a yellow triangle and it should say: "You may have been charged a maximum fare for this journey because we have no record of where you touched in/out." Any retailer who displays the contactless symbol (please place the contactless symbol here) can accept contactless payments. Under TfL rules, if you tap in and out with different devices, each tap will be recorded as a separate, incomplete journey – even if you technically make the payment from the same card.

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